Two lessons from a missed flight

In 2015, my wife and I went to Singapore and Thailand. Our oldest daughter was working at the National University of Singapore (NUS) for the summer and we flew out to visit her. It was a wonderful experience.

But this post is not about Singapore or Thailand, per se. Rather, it is about the eventful journey that we had to get there. I have written posts in the past about lessons learned at airports, from departure boards to arriving early. This post is another in that vein. (If you fly enough, you learn a thing or two!)

Stormy weather

Our outbound journey on was supposed to be straightforward: (1) Lufthansa from Geneva to Frankfurt; (2) Lufthansa from Frankfurt to Singapore. Simple. Unfortunately, Mother Nature had other ideas.
Lightning strikes over Frankfurt meant that our flight (and many others to Frankfurt) were held back and thus could not take off on time. And so, for an hour or so, we had to wait in Geneva which was enough time to ensure that we would miss our connecting flight.

Fun in Frankfurt

When we landed in Frankfurt, it was already 10:30 p.m. We made our way to the Lufthansa ticketing counter, trusting that our checked luggage would manage on its own. There, we were sucked into a vortex of humanity with 500 to 600 people who had also missed their connecting flights. We had to queue down a long hall and wait our turn to be admitted to another room.

Waiting around, waiting around.

After 45 minutes, we entered that room. Upon entry, we received a numbered ticket. When your number was called, you went to the counter, got a voucher for a taxi and hotel, and tried to book yourself a new flight. We got ticket number 667. At the time, they were serving ticket number 542. And things were not moving quickly. So we hunkered down for a long wait. Fortunately there was enough space and plenty of seating. Lufthansa even brought out drinks and snacks for us.

As the minutes ticked by, I began to get concerned that by the time we reached the counter, the best options for a new flight to Singapore would be gone and that our trip would be delayed even longer. As I tried to figure out a way to ensure we got on the next possible flight out, inspiration struck.

A bright idea

My computer was in my carry-on luggage. I have Skype on my computer. Frankfurt Airport has WiFi.  Computer + Skype + WiFi = Connection with the outside world.

Past midnight and still 44 people ahead of us.
Past midnight and 44 more to go.

As people continued to mill about near the ticket counters, I walked to the far end of the room which was empty. I went online, found the Lufthansa customer service number and dialled. And so, while most people were waiting around, I worked with the Lufthansa agent on the phone to arrange two seats for Julie and me on the earliest possible flight on Singapore Airlines. I got the confirmation number and we could relax as we waited for the hotel voucher.

A done deal

Not exactly a beach chair

Making that call turned out to be a wise move for another reason. Well before they called our number, they announced that because it was late and things were moving too slowly, the agents at the counter would only be giving hotel vouchers and not arranging new flights. Passengers would have to return to the airport in the morning to make their bookings. Imagine going to bed not knowing which flight you would be on! People, understandably, were upset.

But when we got to the counter, I told the agent that I did not need a new booking and explained what I had done. I simply asked if he could print our boarding passes and handed him the confirmation number. He looked at the number, looked at his computer, looked back at the number and then looked at me and said, “That was a pretty smart thing to do.” We left with our boarding passes in hand.

How it all ended

By around 1:30 a.m., we finally managed to get to the hotel. The next day we had to get up early, fly to Zurich and then switch to the Singapore Airlines flight. Because of a late cancellation, we managed to get bulk head seats and had a smooth trip over. In the end, we arrived in Singapore only 14 hours or so later than originally planned.

Lessons learned

Missing your flight and being stuck in an airport and dealing is not fun. Nobody wanted to be there that night. Not us, not the other passengers, not the Lufthansa staff who had to sort everything out. But if you fly enough, these things will happen. There is no point griping about it. You will only compound the unpleasantness of the experience.

If you speak in public often enough, things can and will go wrong every now and then. It is all part of the deal. The room is not set up properly; the equipment doesn’t work; the organizers have neglected to tell you about some major scheduling or logistical matter; or any one of hundred other things. To be blunt about it: Shit happens.

As a speaker, you must remain calm and professional. You are “on stage” the moment you arrive at the speaking venue. Being angry or acting petulant sends a poor signal. At the airport in Frankfurt, I witnessed two types of behaviour passengers: those who did their best to take things in stride and those who didn’t. Fortunately, there were far more people in the first category.

It is easy to be pleasant and engaging and up when everything is going your way. The real test of a person’s character comes when things go wrong.

A happy ending

The second lesson is to look for creative solutions to the problem. As noted above, using the computer to rebook the flight instead of waiting turned out to be a great move. When things go wrong with your presentation, look for alternative solutions. Better yet, have back-up plans in place. For example, if you have a presentation for which you need the computer and a beamer, develop a way to present the same material using a flip chart or white board. This post contains a number of tips to consider when things go wrong. And this checklist should come in handy when preparing for your presentation.

Thailand Beach

In the end, we had a wonderful trip. We spent quality time with our daughter, met many great people and saw some beautiful and interesting sites. I also managed to make a number of business connections and even gave some short, impromptu speeches at a couple of Toastmasters meetings.

The next time something goes wrong with your presentation, remember to stay calm and look for creative solutions. Not bad advice for life either.

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest
Picture of mannerofspeaking


  1. Hi John,
    I knew you would take the missed flight in stride. So when do you try out for The Amazing Race?
    Mom xox

  2. This is great insight, John: “The real test of a person’s character comes when things are turned upside down.” I’ve been studying the areas of failure and rejection lately, and the common theme is that just about any experience, rather than being seen as a “one and done” event, might instead be viewed as an “experiment.” When you “fail”, you can tell yourself: “I just learned one more thing that doesn’t work. Let me try something else.”

    Also, if you don’t try new things or, as James Altucher suggests, write down 10 ideas per day, you’ll never create the luck you “wish” to have. And the more you try, the more of these test “failures” you will have to learn from.
    Glad to see your trip was so fulfilling in the end!

    1. Thanks, Philip. Great comment and wise insights. Your quote on failure reminds me of the story of Edison who repeatedly failed before inventing the light bulb. With each failure he would say that he learned another way how not to make a light bulb!

Leave a Reply

Your email address will not be published. Required fields are marked *

four + 16 =


John delivered a keynote address about the importance of public speaking to 80 senior members of Gore’s Medical Device Europe team at an important sales event. He was informative, engaging and inspirational. Everyone was motivated to improve their public speaking skills. Following his keynote, John has led public speaking workshops for Gore in Barcelona and Munich. He is an outstanding speaker who thinks carefully about the needs of his audience well before he steps on stage.

Karsta Goetze

TA Leader, Gore and Associates

I first got in touch with John while preparing to speak at TED Global about my work on ProtonMail. John helped me to sharpen the presentation and get on point faster, making the talk more focused and impactful. My speech was very well received, has since reached almost 1.8 million people and was successful in explaining a complex subject (email encryption) to a general audience.

Andy Yen

CEO, Proton Technologies

John gave the opening keynote on the second day of our unit’s recent offsite in Geneva, addressing an audience of 100+ attendees with a wealth of tips and techniques to deliver powerful, memorable presentations. I applied some of these techniques the very next week in an internal presentation, and I’ve been asked to give that presentation again to senior management, which has NEVER happened before. John is one of the greatest speakers I know and I can recommend his services without reservation.

David Lindelöf

Senior Data Scientist, Expedia Group

After a morning of team building activities using improvisation as the conduit, John came on stage to close the staff event which was organised in Chamonix, France. His energy and presence were immediately felt by all the members of staff. The work put into the preparation of his speech was evident and by sharing some his own stories, he was able to conduct a closing inspirational speech which was relevant, powerful and impactful for all at IRU. The whole team left feeling engaged and motivated to tackle the 2019 objectives ahead. Thank you, John.

Umberto de Pretto

Secretary General, World Road Transport Organization

I was expecting a few speaking tips and tricks and a few fun exercises, but you went above and beyond – and sideways. You taught me to stand tall. You taught me to anchor myself. You taught me to breathe. You taught me to open up. You taught me to look people in the eye. You taught me to tell the truth. You taught me to walk a mile in someone else’s shoes. I got more than I bargained for in the best possible way.

Thuy Khoc-Bilon

World Cancer Day Campaign Manager, Union for International Cancer Control

John gave a brilliant presentation on public speaking during the UN EMERGE programme in Geneva (a two days workshop on leadership development for a group of female staff members working in the UN organizations in Geneva). His talk was inspirational and practical, thanks to the many techniques and tips he shared with the audience. His teaching can dramatically change our public speaking performance and enable us as presenters to have a real and powerful impact. Thank you, John, for your great contribution!

Sara Canna

HR Specialist, World Health Organization

John is a genuine communication innovator. His seminars on gamification of public speaking learning and his interactive Rhetoric game at our conference set the tone for change and improvement in our organisation. The quality of his input, the impact he made with his audience and his effortlessly engaging style made it easy to get on board with his core messages and won over some delegates who were extremely skeptical as to the efficacy of games for learning. I simply cannot recommend him highly enough.

Thomas Scott

National Education Director, Association of Speakers Clubs UK

John joined our Global Sales Meeting in Segovia, Spain and we all participated in his "Improv(e) your Work!" session. I say “all” because it really was all interactive, participatory, learning and enjoyable. The session surprised everybody and was a fresh-air activity that brought a lot of self-reflection and insights to improve trust and confidence in each other inside our team. It´s all about communication and a good manner of speaking!"

Jon Lopez

General Manager Europe, Hayward Industries

Thank you very much for the excellent presentation skills session. The feedback I received was very positive. Everyone enjoyed the good mix of listening to your speech, co-developing a concrete take-away and the personal learning experience. We all feel more devoted to the task ahead, more able to succeed and an elevated team spirit. Delivering this in a short time, both in session and in preparation, is outstanding!

Henning Dehler

CFO European Dairy Supply Chain & Operations, Danone

Thanks to John’s excellent workshop, I have learned many important tips and techniques to become an effective public speaker. John is a fantastic speaker and teacher, with extensive knowledge of the field. His workshop was a great experience and has proven extremely useful for me in my professional and personal life.

Eric Thuillard

Senior Sales Manager, Sunrise Communications

John’s presentation skills training was a terrific investment of my time. I increased my skills in this important area and feel more comfortable when speaking to an audience. John provided the right mix between theory and practice.

Diego Brait

Director of the Jura Region, BKW Energie AG

Be BOLD. Those two words got stuck in my head and in the heads of all those ADP leaders and associates that had the privilege to see John on stage. He was our keynote speaker at our annual convention in Barcelona, and his message still remains! John puts his heart in every word. Few speakers are so credible, humble and yet super strong with large audiences!

Guadalupe Garcia

Senior Director and Talent Partner, ADP International