Making it Stick: Credibility Counts

This is Part 5 of a seven-part series on making speeches and presentations memorable.  It is based on the book Made to Stick by Chip and Dan Heath.

George Clooney. Suave, debonair, funny, articulate. He is also an active supporter of many worthy causes. 

George Clooney speaking

The picture above was taken in July 2009 when Clooney was speaking at the opening ceremony of the “Nobel for Peace” cinema. He spoke at a campsite for people displaced after the April 2009 earthquake that devastated houses and lives in and around L’Aquila, Italy.

When it comes to movies and humanitarian causes, few people pack a one-two punch as George Clooney. His work as an actor and director is known around the world. His humanitarian work, especially his campaigning on behalf of the people of Darfur, Sudan, is almost as well known.

When it comes to talking about theatre and humanitarian relief, people will listen to George Clooney because he has credibility. And credibility is the fourth characteristic of a sticky message.

Credibility makes our messages believable, and a believable message is more likely to be remembered than one that is not. But gaining credibility is not so easy. As the Heaths note in Made to Stick, “If we’re trying to persuade a skeptical audience to believe a new message, the reality is that we’re fighting an uphill battle against a lifetime of personal learning and social relationships.” So how can we add credibility to our words? There are ways.

First, we can cite expert authorities. An expert, say the Heaths, is “the kind of person whose wall is covered with framed credentials: Oliver Sacks for neuroscience, Alan Greenspan for economics [well, maybe not such a great example any longer] or Stephen Hawking for physics”. If an expert supports our position, it usually adds credibility. If we are giving a presentation on a medical issue and can find support for our position in prestigious medical review such as The New England Journal of Medicine or The Lancet, it probably would not be a bad idea cite those authorities.

Second, we can refer to celebrities and other inspirational figures. Take the example of Oprah Winfrey recommending a book. Her recommendations influence the book-buying habits of thousands of people. Why? Because “[i]f Oprah likes a book, it makes us more interested in that book. We trust the recommendations of people whom we want to be like,” note the Heaths.

But what if there are no “experts” or “celebrities”? Well, hold on a minute. Not so fast. They might be closer than you think. Do you have positive feedback from satisfied customers? Is there someone on your team (including you) with certain educational background or work experience that is relevant? If so, they might be able to provide the expertise that you seek, even if they are not widely known.

Third, we can rely on what the Heaths refer to as “anti-authorities”. They cite the example of Pam Laffin, a mother of two who died at the age of 31 from emphysema-related lung failure caused by years of smoking. She appeared in several anti-tobacco commercials sponsored by the Massachusetts Department of Public Health. The commercials were difficult to watch but highly effective; Pam Laffin told a compelling story in a way that more famous people could not.

Fourth, we can rely on statistics, which is something that many of us do anyway. But here, the Heaths issue a warning: we are so used to resorting to statistics that we tend to bombard our audiences with too many mind-numbing numbers. As the Heaths state:

Statistics are rarely meaningful in and of themselves.  Statistics will, and should, almost always be used to illustrate a relationship.  It’s more important for people to remember the relationship than the number.

We need to put statistics into context for our audiences. In the book, the Heaths give several good examples of others who have done this. For example, they introduce us to Geoff Ainscow, one of the leaders of the Beyond War movement in the 1980s.

Ainscow gave talks trying to raise awareness of the dangers of nuclear weapons. He wanted to show that the US and the USSR possessed weapons capable of destroying humanity several times over. But simply quoting figures of nuclear weapons stockpiles was not a way to make the message stick.

So, after setting the scene, Ainscow would take a BB pellet and drop it into a steel bucket where it would make a loud noise. The pellet represented the bomb that struck Hiroshima. Ainscow would then describe the devastation at Hiroshima. Next, he would take 10 pellets and drop them in the bucket where they made 10 times as much noise. They represented the nuclear firepower on a single nuclear submarine. Finally, he poured 5,000 pellets into the bucket, one for each nuclear warhead in the world. When the noise finally subsided, his audience sat in dead silence. That is how you put statistics into context.

Below is a TED talk by Barry Schwartz, a Professor of Social Theory and Social Action at Swarthmore College and the author of numerous books in the field of psychology and economics.  Schwartz is credible in his own right. However, I have chosen his talk to show an example of how using “anti-authorities” to make a point can be very effective.

In his talk, Schwartz makes a call for “practical wisdom” in a society gone mad with bureaucracy. (Wouldn’t that be nice?) I encourage you to watch the whole talk, but pay particular attention to the first 7:30. During this time, Schwartz talks about virtue and wisdom in today’s world. In so doing, he uses some unlikely people – “anti-authorities” – as examples of wise individuals. Then, at 5:50, Schwartz tells a story about those whom we usually think of as being wise but who, in one case at least, were not. These examples make his message much more memorable.

The next time you are looking for ways to add credibility to your message, don’t despair if George Clooney is not available to assist you with your presentation. If you think carefully, you can probably come up with other support that gives your message the credibility that it needs.

For the next post in the series, please click here.

Photo courtesy of Downing Street

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John delivered a keynote address about the importance of public speaking to 80 senior members of Gore’s Medical Device Europe team at an important sales event. He was informative, engaging and inspirational. Everyone was motivated to improve their public speaking skills. Following his keynote, John has led public speaking workshops for Gore in Barcelona and Munich. He is an outstanding speaker who thinks carefully about the needs of his audience well before he steps on stage.

Karsta Goetze

TA Leader, Gore and Associates

I first got in touch with John while preparing to speak at TED Global about my work on ProtonMail. John helped me to sharpen the presentation and get on point faster, making the talk more focused and impactful. My speech was very well received, has since reached almost 1.8 million people and was successful in explaining a complex subject (email encryption) to a general audience.

Andy Yen

CEO, Proton Technologies

John gave the opening keynote on the second day of our unit’s recent offsite in Geneva, addressing an audience of 100+ attendees with a wealth of tips and techniques to deliver powerful, memorable presentations. I applied some of these techniques the very next week in an internal presentation, and I’ve been asked to give that presentation again to senior management, which has NEVER happened before. John is one of the greatest speakers I know and I can recommend his services without reservation.

David Lindelöf

Senior Data Scientist, Expedia Group

After a morning of team building activities using improvisation as the conduit, John came on stage to close the staff event which was organised in Chamonix, France. His energy and presence were immediately felt by all the members of staff. The work put into the preparation of his speech was evident and by sharing some his own stories, he was able to conduct a closing inspirational speech which was relevant, powerful and impactful for all at IRU. The whole team left feeling engaged and motivated to tackle the 2019 objectives ahead. Thank you, John.

Umberto de Pretto

Secretary General, World Road Transport Organization

I was expecting a few speaking tips and tricks and a few fun exercises, but you went above and beyond – and sideways. You taught me to stand tall. You taught me to anchor myself. You taught me to breathe. You taught me to open up. You taught me to look people in the eye. You taught me to tell the truth. You taught me to walk a mile in someone else’s shoes. I got more than I bargained for in the best possible way.

Thuy Khoc-Bilon

World Cancer Day Campaign Manager, Union for International Cancer Control

John gave a brilliant presentation on public speaking during the UN EMERGE programme in Geneva (a two days workshop on leadership development for a group of female staff members working in the UN organizations in Geneva). His talk was inspirational and practical, thanks to the many techniques and tips he shared with the audience. His teaching can dramatically change our public speaking performance and enable us as presenters to have a real and powerful impact. Thank you, John, for your great contribution!

Sara Canna

HR Specialist, World Health Organization

John is a genuine communication innovator. His seminars on gamification of public speaking learning and his interactive Rhetoric game at our conference set the tone for change and improvement in our organisation. The quality of his input, the impact he made with his audience and his effortlessly engaging style made it easy to get on board with his core messages and won over some delegates who were extremely skeptical as to the efficacy of games for learning. I simply cannot recommend him highly enough.

Thomas Scott

National Education Director, Association of Speakers Clubs UK

John joined our Global Sales Meeting in Segovia, Spain and we all participated in his "Improv(e) your Work!" session. I say “all” because it really was all interactive, participatory, learning and enjoyable. The session surprised everybody and was a fresh-air activity that brought a lot of self-reflection and insights to improve trust and confidence in each other inside our team. It´s all about communication and a good manner of speaking!"

Jon Lopez

General Manager Europe, Hayward Industries

Thank you very much for the excellent presentation skills session. The feedback I received was very positive. Everyone enjoyed the good mix of listening to your speech, co-developing a concrete take-away and the personal learning experience. We all feel more devoted to the task ahead, more able to succeed and an elevated team spirit. Delivering this in a short time, both in session and in preparation, is outstanding!

Henning Dehler

CFO European Dairy Supply Chain & Operations, Danone

Thanks to John’s excellent workshop, I have learned many important tips and techniques to become an effective public speaker. John is a fantastic speaker and teacher, with extensive knowledge of the field. His workshop was a great experience and has proven extremely useful for me in my professional and personal life.

Eric Thuillard

Senior Sales Manager, Sunrise Communications

John’s presentation skills training was a terrific investment of my time. I increased my skills in this important area and feel more comfortable when speaking to an audience. John provided the right mix between theory and practice.

Diego Brait

Director of the Jura Region, BKW Energie AG

Be BOLD. Those two words got stuck in my head and in the heads of all those ADP leaders and associates that had the privilege to see John on stage. He was our keynote speaker at our annual convention in Barcelona, and his message still remains! John puts his heart in every word. Few speakers are so credible, humble and yet super strong with large audiences!

Guadalupe Garcia

Senior Director and Talent Partner, ADP International